At Alvera Clinical, we strive to provide reliable, high-quality research products and a smooth ordering experience. Because our products are intended for laboratory research and may require specific handling and storage conditions, certain return restrictions apply.

Please review this Return Policy before placing an order.

1. Eligibility for Returns

Returns may be considered only when an item is:

• Incorrectly shipped

• Damaged during delivery

• Received in a condition that makes the product unsuitable for its intended research use

• Significantly different from the product ordered

Customers must contact Alvera Clinical before returning any product.

2. Reporting an Issue

If your order arrives damaged, incorrect, or otherwise has an issue, please contact us as soon as possible after delivery.

Your request should include:

• Order number

• Customer name

• Description of the issue

• Clear photographs of the product and packaging

• Any other information reasonably required to review the claim

Failure to report an issue within a reasonable period may affect return eligibility.

3. Non-Returnable Products

Due to the nature of research-grade products, certain items may not be eligible for return once they have been shipped or delivered.

Returns may not be accepted for:

• Products that have been opened or used

• Products with damaged or altered packaging

• Products improperly stored or handled after delivery

• Products damaged after delivery due to customer handling

• Products purchased for an unauthorized or prohibited use

• Orders where the customer simply changes their mind

4. Incorrect or Damaged Orders

If you receive an incorrect or damaged product, Alvera Clinical will review the situation and, where appropriate, may offer a replacement, store credit, refund, or another suitable resolution.

Any replacement or refund is subject to verification of the reported issue.

5. Return Authorization

Do not send products back without first receiving authorization from Alvera Clinical.

Unauthorized returns may not be accepted or processed.

If a return is approved, we will provide instructions regarding the return process and shipping requirements.

6. Refunds

If a refund is approved, it will generally be issued to the original payment method, subject to applicable payment-provider processing times.

Refund amounts may vary depending on the circumstances of the return and any applicable shipping or processing costs.

7. Shipping Costs

Where an issue is determined to have resulted from an error by Alvera Clinical, reasonable return shipping costs may be covered where applicable.

For other approved returns, shipping costs may be the responsibility of the customer.

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests are not guaranteed and may not be possible once an order has been processed, prepared, or shipped.

9. Product Handling

Customers are responsible for properly handling and storing products after delivery in accordance with the applicable product information and documentation.

Alvera Clinical is not responsible for products damaged or compromised due to improper storage, handling, contamination, or use after delivery.

10. Research Use Disclaimer

All products supplied by Alvera Clinical are intended for laboratory research use only.

They are not intended for human or veterinary use, therapeutic applications, diagnostic purposes, or consumption.

Returns or refunds do not change the intended use or restrictions applicable to our products.

11. Policy Changes

Alvera Clinical reserves the right to modify or update this Return Policy at any time.

Any changes become effective when the revised policy is published on our website.

12. Contact Us

If you have questions about this Return Policy or need assistance with an order, please contact our customer support team.

Email: alveraclinical@gmail.com