At Alvera Clinical, we are committed to processing orders efficiently and providing a reliable shipping experience for our customers. Please review the following Shipping Policy before placing an order.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Processing times may vary depending on product availability, order volume, verification requirements, weekends, holidays, or other operational circumstances.

We will make reasonable efforts to process orders as quickly as possible.

2. Shipping Information

Orders are shipped to the address provided during checkout.

Customers are responsible for ensuring that all shipping information is accurate and complete. Alvera Clinical is not responsible for delays, failed deliveries, or additional costs resulting from incorrect or incomplete shipping information.

3. Delivery Times

Estimated delivery times may vary depending on the destination, shipping method, carrier, customs processing, and other circumstances outside our control.

Delivery estimates are not guaranteed and may be affected by:

• Carrier delays

• Customs inspections

• Weather conditions

• Public holidays

• Incorrect address information

• High shipping volumes

• Other unforeseen circumstances

4. Tracking Information

Where tracking is available, tracking details may be provided after the order has been shipped.

Customers can use the tracking information provided to monitor the progress of their shipment.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

5. International Shipping

Alvera Clinical may offer shipping to selected international destinations.

Customers are responsible for understanding and complying with all applicable laws, import requirements, customs regulations, and restrictions in their destination country.

We cannot guarantee that our products are permitted for import into every jurisdiction.

6. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated, these charges are the responsibility of the customer.

Alvera Clinical is not responsible for delays, seizures, additional charges, or other actions taken by customs or regulatory authorities.

7. Failed or Returned Deliveries

If a shipment is returned because of an incorrect address, refusal of delivery, failure to collect the package, or other circumstances attributable to the customer, additional shipping charges may apply.

Any refund or reshipment will be reviewed on a case-by-case basis and may be subject to applicable shipping or handling costs.

8. Damaged Packages

If your order arrives visibly damaged, please document the condition of the package and contact Alvera Clinical as soon as possible.

We may request photographs of the packaging, shipping label, and affected products to investigate the issue and determine an appropriate resolution.

9. Lost or Delayed Shipments

If your shipment appears to be delayed or lost, please contact us with your order and tracking information.

We may work with the applicable carrier to investigate the shipment.

Delivery delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control are not considered a failure to fulfill an order.

10. Product Handling

Customers are responsible for properly receiving, handling, and storing products after delivery.

Alvera Clinical is not responsible for product degradation or damage caused by improper storage, handling, or conditions after delivery.

11. Research Use Disclaimer

All products supplied by Alvera Clinical are intended for laboratory research use only.

They are not intended for human or veterinary use, therapeutic applications, diagnostic purposes, or consumption.

Customers are responsible for ensuring that their purchase and use comply with all applicable laws and regulations.

12. Shipping Policy Updates

Alvera Clinical reserves the right to modify or update this Shipping Policy at any time.

Any changes become effective when the updated policy is published on our website.

13. Contact Us

If you have questions about shipping, delivery, or an existing order, please contact our customer support team.

Email: alveraclinical@gmail.com